Returns & refunds

Because we sell intimate products, hygiene matters. We generally can't accept change-of-mind returns or exchanges on intimate products.

Please don't send anything back before contacting us. If your item is defective, damaged, incorrectly supplied or there's another problem with your order, contact Bleasure first and we'll help you with the next steps.

Depending on the issue, we may ask for your order number, photos or a short video so the problem can be assessed.

Opened, unsealed, used or hygiene-compromised products generally cannot be returned unless the product is defective, damaged, incorrectly supplied or you have another right under applicable law.

Nothing in this policy limits your rights under applicable South African consumer law.

Not sure before you buy? Ask us first. We'd rather help you choose properly than have you stuck with the wrong product.

My product isn't working. What do I do?

Contact us before returning it. Tell us what went wrong and include your order number. We may ask for photos, a short video or a few troubleshooting checks before deciding the next step.

Where a product is confirmed to be defective and covered by applicable consumer law, we'll arrange the appropriate repair, replacement or refund.